- VAT (value added tax) is 20%
- All purchases made from the European Union (EU) are Zero Rated.
- All purchases made from Rest of the World (RoW) are Zero Rated for VAT. For example the USA, Canada, Japan, China, Russia, Brazil, India are all Zero rated.
- For Zero Rated countries VAT will be deducted prior to checkout.
Customs, VAT & Import Duty
If you are purchasing from outside of the United Kingdom, you are able to shop VAT Free - upon checkout and filling in your shipping details your basket will automatically update to deduct VAT.
For all orders outside of the United Kingdom, please note that your order may be subject to import duty which must be paid by you on receipt of your order. Rules vary by country and are determined by your local government.
Please contact our customer services team for further information.
Tracking your order:
Your order can be tracked by viewing your order summary in My Account.
Within your order dispatch confirmation email, you will receive a tracking number to allow you to track your delivery directly with the courier.
If you are having trouble tracking your order, please contact our email@example.com
Please note: COVID-19 is affecting all deliveries and BREXIT is impacting deliveries to the EU. However, we will do our best to help you in these cases. At the moment a little patience is required as our delivery agents work around these two problems.
Please contact us directly at firstname.lastname@example.org for any queries like this.