Returns, Chargebacks, Exchanges, Cancelations 01. 03.20

Special Note re. Chargebacks

When you instruct your bank, all chargebacks take 75 days to clear the submitted evidence process. Please contact us first we will act quickly to resolve the matter to your satisfaction.

Special Note re. Cancelations

Cancelations in transit prior to receipt of the goods will be charge a GBP150 handling charge. Return to sender will be charged GBP175 handling charge.

We are proud of our products and we want you to enjoy wearing them. We do not quibble about returns if all of the following conditions are met. Returned goods should be returned within 30 days of purchase, must be unworn, in the original packaging for resale and with the labels still in place. Please contact us for authorisation there are no returns on bespoke ordered knitwear, special order or bespoke slippers. 

On receipt returns will undergo a quality check and if found in satisfactory condition, we will credit the full value minus any charges back to the credit/debit card used  to pay for the item or we will exchange the item for another of your choice if you so wish.

Refunds are made within 5 working days of satisfactory receipt of goods. Credits can only be processed back to the card used for payment.

Return delivery charges are the responsibility of the sender unless goods are faulty.

Important: Please ensure that you obtain a proof of posting for your returned items. Under no circumstances should goods be invoiced back to Berk. They must be sent at nil value.

For international returns: parcels should be clearly marked as "Returned Goods" on the Custom Declaration Form.  Failure to do so means the goods will incur charges and import duties: we reserve the right to refuse delivery of the returned parcel in the event this should occur or, alternatively, we will debit your account for the amount of the expenses incurred by us.