We are proud of our products and we want you to enjoy wearing them. We do not quibble about returns if there are valid reasons for the return and all of the following conditions are met. Returned goods should be returned within 30 days of purchase, must be unworn, in the original packaging and with the labels still in place. Please contact us for authorisation there are no returns for sale items and no returns on bespoke knitwear, special order or bespoke slippers.
On receipt returns will undergo a quality check and if found in satisfactory condition, we will credit the full value minus any charges back to the credit/debit card used to pay for the item or we will exchange the item for another of your choice if you so wish.
Refunds are made within 5 working days of satisfactory receipt of goods. Credits can only be processed back to the card used for payment.
Return delivery charges are the responsibility of the sender unless goods are faulty.
Important: Please ensure that you obtain a proof of posting for your returned items. Under no circumstances should goods be invoiced back to Berk. They must be sent at nil value.
For international returns: parcels should be clearly marked as "Returned Goods" on the Custom Declaration Form. Failure to do so means the goods will incur charges and import duties: we reserve the right to refuse delivery of the returned parcel in the event this should occur or, alternatively, we will debit your account for the amount of the expenses incurred by us.